Contact Us
We value every interaction with our customers, partners, and visitors. Whether you have questions about our NIKE brand-authorized shoes, need assistance with orders, shipping, refunds, or want to discuss potential collaborations, our team is here to help. Below are all the ways you can reach us—we strive to provide prompt, professional, and helpful support to address your needs.
1. General Inquiries & Customer Support
For questions about product details (e.g., sizing, availability, authenticity), order status, shipping updates, refund requests, or other general shopping-related issues, please use the following channels:
1.1 Email
- Contact Email: [email protected]
- Response Time: We typically reply to all email inquiries within 2–3 business days (excluding weekends and public holidays in Hong Kong). To help us assist you efficiently, please include your order number (if applicable), full name, and a clear description of your inquiry in the email.
- Recommended For: Detailed questions, order-related issues that require documentation (e.g., photos of damaged products), or non-urgent requests.
1.2 Phone
- Contact Number: +852 15959533357
- Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Hong Kong Time, UTC+8). We are closed on weekends and Hong Kong public holidays (e.g., Lunar New Year, National Day of the People’s Republic of China, Christmas).
- Recommended For: Urgent inquiries (e.g., missing shipments, last-minute order changes) or issues that require real-time communication. Please note that phone lines may be busy during peak hours (e.g., after new product launches, sales events)—we appreciate your patience if you need to wait.
2. Address for Correspondence & Returns
If you need to send physical documents (e.g., return authorization forms, partnership proposals) or return eligible NIKE shoes (in accordance with our Refund Policy), please use our official address:
- Full Address: Unit D07, 8/F, Kai Tak Factory Building Phase 2, 99 King Fuk Street, San Po Kong, Hong Kong
- Note for Returns: Before sending any returns, please first submit a refund request via email or phone to obtain a “Return Authorization” (as outlined in our Refund Policy). Write your order number and “Return” clearly on the package to ensure we can process your return quickly. We are not responsible for packages sent without prior authorization or to incorrect addresses.
3. Online Store Support
For issues related to our website https://lpkuda.com/ (e.g., login problems, payment errors, website functionality), you can:
- Use the Email Channel: Reach out to [email protected] with details about the issue (e.g., screenshots of error messages, steps to reproduce the problem, your device/browser type).
4. Partnership & Business Inquiries
If you are interested in collaborating with us (e.g., wholesale partnerships for NIKE shoes, brand promotions, affiliate marketing), please contact our business development team:
- Contact Email: [email protected] (please include “Partnership Inquiry” in the email subject line).
- Information to Include: To help us evaluate your proposal efficiently, please provide details such as your company name, business scope, intended collaboration type, and contact information (phone number, website). We will review your proposal and respond within 5 business days if it aligns with our business goals.
5. Feedback & Suggestions
We welcome your feedback on our products, services, or website—your input helps us improve! You can share your thoughts via:
- Email: [email protected] (with “Feedback” in the subject line).
- Note: We read every piece of feedback carefully and may follow up with you if we need more details. While we cannot respond to every feedback message individually, we use all suggestions to enhance our offerings (e.g., expanding product ranges, improving customer support hours).
6. Important Notes
- Order-Related Inquiries: Always include your order number when contacting us about an order—this allows us to quickly locate your order details and provide accurate support.
- Language Support: Our team provides support in English and Chinese (Cantonese/Mandarin). If you need assistance in another language, please let us know in advance, and we will try to arrange a translator if possible.
- Privacy: We respect your privacy—any personal information you provide (e.g., name, contact details, order information) will be used only to address your inquiry and will be protected in accordance with our Privacy Policy.
We are committed to providing the best possible support to ensure your experience with Whale Expansion is smooth and satisfying. If you do not receive a response within our stated timeframes, please check your spam/junk folder (emails may be filtered incorrectly) or call us during service hours for follow-up.
1425 Coulson Ave Kemmerer
WY 83101
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