Privacy Policy
1. Introduction
Whale Expansion E-commerce Co., Limited (referred to as “we,” “us,” or “our” in this policy) respects the privacy of our users (referred to as “you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our website https://lpkuda.com/ (the “Site”) to purchase NIKE brand – authorized shoes. By using the Site, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: When you create an account on our Site, we collect your name, email address, and password. You may also choose to provide additional information such as your mobile phone number.
- Purchase Information: To process your orders, we collect information such as your shipping address, billing address, payment information (which is securely processed by our payment partners and not stored by us), and the details of the NIKE shoes you purchase.
- Contact Information: If you contact us for customer support, we collect the information you provide in your communication, such as your name, email address, phone number, and the nature of your inquiry.
- Marketing Preferences: You can choose to subscribe to our newsletters or promotional emails. When you do so, we collect your email address and any preferences you indicate regarding the types of marketing materials you want to receive.
2.2 Information Automatically Collected
- Device and Usage Information: When you access our Site, we automatically collect information about your device, such as your IP address, browser type, device type, operating system, and the pages you visit on our Site. We also collect information about the time and duration of your visits. This information helps us improve the performance and user experience of our Site.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our Site. Cookies are small text files that are placed on your device. They help us remember your preferences, analyze traffic on our Site, and provide personalized content. You can manage your cookie settings through your browser preferences. For more information, see our Cookie Policy [link to Cookie Policy if available].
3. How We Use Your Information
- Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including communicating with you about the status of your order, shipping your purchases, and handling any returns or exchanges.
- Customer Support: We use the information you provide when contacting us for customer support to respond to your inquiries, resolve issues, and improve our customer service.
- Account Management: We use your account information to manage your account, authenticate your identity, and provide you with access to features and services on our Site.
- Marketing and Promotion: With your consent, we use your email address and other information to send you marketing and promotional materials about our NIKE products, special offers, and events. You can unsubscribe from these communications at any time by following the unsubscribe instructions in the emails.
- Site Improvement and Analytics: We use the information we collect to analyze how users interact with our Site, identify trends, and improve the design, functionality, and content of our Site. This helps us provide a better user experience and offer products and services that meet your needs.
4. Information Sharing and Disclosure
4.1 Third – Party Service Providers
We may share your personal information with third – party service providers who perform services on our behalf, such as payment processors, shipping carriers, and customer support services. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
4.2 Legal Requirements
We may disclose your personal information if we are required to do so by law, regulation, legal process, or government request, such as in response to a subpoena, court order, or law enforcement investigation.
4.3 Business Transfers
In the event of a merger, acquisition, divestiture, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer if your personal information is affected.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry – standard security technologies and practices, such as encryption, firewalls, and secure socket layer (SSL) technology, to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
- Access and Review: You have the right to access and review the personal information we hold about you. You can log in to your account on our Site to view and update your account information. If you want to access other personal information we hold about you, you can contact us at [provide contact details, e.g., email address].
- Correction: If you believe that the personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions. For example, we may need to retain some information for record – keeping purposes or to comply with legal requirements.
- Opt – Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send you. You can also manage your cookie preferences to limit the use of cookies for certain purposes.
7. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as soon as possible.
8. International Data Transfers
If you are located outside of Hong Kong, your personal information may be transferred to and processed in Hong Kong or other countries/regions where our servers or service providers are located. By using our Site, you consent to the transfer of your personal information to these locations. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy, regardless of where it is processed.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes to this Privacy Policy, we will notify you by posting a notice on our Site or sending you an email (if you have provided us with your email address). We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
- Address: Unit D07, 8/F, Kai Tak Factory Building Phase 2, 99 King Fuk Street, San Po Kong, Hong Kong
- Email: [provide email address, e.g., [email protected]]
- Phone: [provide phone number, e.g., +852 15959533357]
We will respond to your inquiries as soon as possible and will take appropriate steps to address your concerns.