Shipping Method
Whale Expansion E-commerce Co., Limited (“we,” “us,” or “our”) is dedicated to providing reliable and efficient shipping services for NIKE brand-authorized shoes purchased through our website https://lpkuda.com/ (the “Site”). This Shipping Method document outlines the details of our shipping services, including covered regions, available shipping options, delivery timelines, fees, and related policies—please note that our shipping services do not cover locations within China; all shipments are destined for regions outside of China. By placing an order on our Site, you acknowledge and agree to the terms of this Shipping Method.
1. Shipping Coverage Regions
Our shipping services are available to the following regions outside of China (subject to periodic updates; please refer to the Site’s checkout page for the latest list of eligible locations):
- Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, Cambodia, Myanmar, Bangladesh, Sri Lanka, Nepal, Bhutan, Mongolia, Brunei, Laos.
- Europe: United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Switzerland, Austria, Ireland, Sweden, Denmark, Norway, Finland, Iceland, Poland, Czech Republic, Hungary, Romania, Bulgaria, Greece, Croatia, Slovenia, Slovakia, Estonia, Latvia, Lithuania.
- North America: United States of America (excluding territories), Canada.
- Oceania: Australia, New Zealand.
- South America: Brazil, Argentina, Chile, Colombia, Peru, Venezuela, Ecuador, Bolivia, Paraguayay, Uruguay, Guyana, Suriname.
- Africa: South Africa, Nigeria, Kenya, Ghana, Egypt, Morocco, Algeria, Tunisia, Tanzania, Uganda, Ethiopia.
Please note that some remote areas within the above regions may be subject to additional shipping fees or longer delivery times, or may not be eligible for shipping. You can confirm eligibility and related details by entering your shipping address during the checkout process.
2. Available Shipping Methods
We partner with reputable international logistics providers to offer a range of shipping methods tailored to your needs for speed and cost. The available options will be displayed at checkout based on your shipping destination, and you can select the most suitable one before completing your order:
2.1 Standard International Shipping
- Service Provider: Collaborations with regional logistics leaders such as DHL eCommerce, FedEx Economy, UPS Standard, and local postal services (e.g., Japan Post, Royal Mail, USPS).
- Delivery Timeline: Typically 7–15 business days from the date of order dispatch. Delivery times may be extended by 3–5 business days for remote areas or during peak seasons (e.g., holidays, sales events).
- Key Features: Cost-effective option for non-urgent orders; includes basic tracking (you can track your shipment via the tracking number provided in the dispatch confirmation email).
- Applicable Regions: Available for all eligible regions listed in Section 1.
2.2 Express International Shipping
- Service Provider: Premium services from DHL Express, FedEx Priority, UPS Express.
- Delivery Timeline: Generally 3–7 business days from the date of order dispatch, with faster delivery to major cities (e.g., Tokyo, London, New York, Sydney).
- Key Features: Ideal for urgent orders; provides real-time, detailed tracking throughout the shipping process; includes signature confirmation upon delivery to ensure the safety of your package.
- Applicable Regions: Available for most major countries and cities in Asia, Europe, North America, and Oceania (remote areas may not be covered; check eligibility at checkout).
2.3 Freight Shipping (for Bulk Orders)
- Service Provider: Customized freight solutions via DHL Freight, Maersk, or local freight forwarders.
- Delivery Timeline: 10–30 business days, depending on the destination, shipping route, and customs clearance efficiency (sea freight may take longer than air freight).
- Key Features: Designed for bulk orders (e.g., 50 pairs of shoes or more); includes door-to-door or port-to-port delivery options (customizable based on your needs); dedicated logistics support to coordinate customs clearance and delivery.
- Application Process: For bulk order shipping, please contact our sales team in advance via email ([email protected]) or phone (+852 15959533357) to discuss details and obtain a customized quote.
3. Shipping Process
3.1 Order Processing
After you place an order on the Site and complete payment, our team will process your order within 1–3 business days. This includes verifying your order details, checking product stock, and preparing the NIKE shoes for shipment (including quality inspection and secure packaging to prevent damage during transit). You will receive an order confirmation email immediately after payment, and a dispatch confirmation email (with a tracking number) once your order is shipped.
3.2 Customs Clearance
All international shipments are subject to customs clearance in the destination country/region. We will provide the necessary shipping documents (e.g., commercial invoice, packing list, NIKE authorization certificate) to facilitate smooth customs processing. However, you (the recipient) are responsible for complying with the customs regulations of your destination country/region, including paying any applicable customs duties, taxes, or fees (e.g., import tax, value-added tax). Customs policies vary by region, so we recommend checking the local customs authority’s requirements before placing an order. Delays caused by customs clearance (e.g., missing documents, unpaid duties) are not within our control, and we are not liable for such delays.
3.3 Shipment Tracking
Once your order is dispatched, you can track its status using the tracking number provided in the dispatch confirmation email. You can track the shipment via the logistics provider’s official website or by entering the tracking number in the “Order Tracking” section of our Site. Please note that tracking information may take 1–2 business days to update after dispatch, depending on the logistics provider.
3.4 Delivery
The logistics provider will deliver the package to the shipping address you provided during checkout. For Express Shipping, a signature is required upon delivery; for Standard Shipping, the delivery may be left at your address (if permitted by local regulations) or a nearby pickup location (you will be notified via SMS or email). Please ensure the shipping address is accurate and complete (including street name, building number, apartment number, and contact phone number) to avoid delivery delays or failed deliveries. If the package is returned to us due to an incorrect address, undeliverable status, or refusal to pay customs duties, you will be responsible for the return shipping fee and any additional costs (e.g., re-shipment fee if you request re-delivery).
4. Shipping Fees
Shipping fees are calculated based on the following factors:
- Shipping Method: Express Shipping fees are higher than Standard Shipping fees due to faster delivery.
- Destination: Shipping fees vary by region (e.g., shipping to Europe may cost more than shipping to Southeast Asia).
- Order Weight and Size: Heavier or larger packages (e.g., bulk orders) may incur additional shipping fees.
The exact shipping fee for your order will be displayed at the checkout page before you complete payment. We may offer free shipping promotions from time to time (e.g., free Standard Shipping for orders over a certain amount, such as USD 200). Details of such promotions will be announced on the Site’s homepage or via email newsletters.
5. Shipping Restrictions and Prohibitions
To comply with international shipping regulations and logistics provider policies, the following restrictions apply to our shipments:
- Product Restrictions: We only ship NIKE brand-authorized shoes purchased through our Site. No other items (e.g., accessories, clothing) are included in shipments unless explicitly stated in the order.
- Quantity Restrictions: For individual customers, the maximum number of shoes per order is 10 pairs (to avoid being classified as commercial imports, which may incur higher customs duties). For bulk orders (over 10 pairs), please contact our sales team for customized shipping solutions.
- Prohibited Destinations: We do not ship to regions under international sanctions, conflict zones, or areas with unstable logistics services (the latest list of prohibited destinations is available at checkout).
- Local Regulations: Some countries/regions may have specific restrictions on importing footwear (e.g., safety standards, labeling requirements). It is your responsibility to ensure that the NIKE shoes you purchase comply with local regulations; we are not liable for shipments that are seized or rejected by local customs due to non-compliance.
6. Shipping Delays and Issues
6.1 Force Majeure
We are not liable for shipping delays caused by force majeure events, including but not limited to natural disasters (e.g., hurricanes, earthquakes, floods), public health emergencies (e.g., pandemics), wars, strikes, riots, or disruptions to international transportation (e.g., flight cancellations, port closures). In such cases, we will notify you of the delay as soon as possible and work with the logistics provider to resolve the issue, but we cannot guarantee a revised delivery timeline.
6.2 Lost or Damaged Shipments
- Lost Shipments: If your shipment is marked as “lost” by the logistics provider (after 30 days of dispatch for Standard Shipping or 15 days for Express Shipping), please contact our customer support team with your order number and tracking number. We will investigate the issue with the logistics provider; if confirmed lost, we will offer a full refund or reship the order (at your choice) free of charge.
- Damaged Shipments: If you receive a damaged package or damaged NIKE shoes (due to shipping), please take photos/videos of the package and the damaged product within 48 hours of delivery, then contact our customer support team. We will review the evidence and arrange for a refund, replacement, or compensation (in accordance with our Refund Policy and the logistics provider’s liability terms). Please do not discard the damaged package or product, as it may be required for the logistics provider’s claim process.
7. Changes to This Shipping Method
We may update this Shipping Method from time to time to reflect changes in logistics partner policies, international shipping regulations, or our business needs. When we make material changes (e.g., adjustments to shipping fees, updates to eligible regions), we will notify you by posting the updated document on our Site and updating the “Last updated” date at the top. We encourage you to review this Shipping Method before placing an order to stay informed of any changes.
8. Contact Us
If you have any questions, concerns, or need assistance with shipping (e.g., tracking a shipment, updating a shipping address, resolving delivery issues), please contact our customer support team:
- Address: Unit D07, 8/F, Kai Tak Factory Building Phase 2, 99 King Fuk Street, San Po Kong, Hong Kong
- Email: [email protected]
- Phone: +852 15959533357
Our team will respond to your inquiries within 2–3 business days and provide the necessary support to resolve your shipping-related issues.